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Learn how we can repair, alter and customise products for your business…
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Existing and previous clients
T&Cs
General Terms and Conditions Of Sale
These General Terms and Conditions of Sale apply to any products you purchase from our stores, and any orders from Rakkem that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.
You must read these terms and conditions carefully. When placing an order through the website, you will be asked to confirm that you have read, understood and agree to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through the website.
Placing Orders
To place an order you can either open an account with us or you can use our Guest Checkout. If opening an account with Rakkem, you will be required to provide us with some compulsory personal information.
You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging in to your Account.
When you create an account we will ask you to create a password to allow you to access your account, and to maintain account security on this website. You are responsible for keeping your password and account information confidential.
We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us.
If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.
If you use our Guest Checkout we will retain your personal information in order to process your order. If you already have an Account we will attempt to match your personal data with your existing account information if not we will retain your information for future orders that you might make.
Order Acceptance
Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch of the product(s) is confirmed.
We have the right, prior to despatching the product(s) to decline an order for any reason, including legal and regulatory reasons.
Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products.
If we cannot supply you with the all of the products you ordered, we will not process the parts of your order unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.
If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that Rakkem Clothing shall incur no liability.
Payment
During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.
By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third party provider.
We do not store your payment information, however third party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers websites for further information on how they hold your personal information collected at payment.
We take full payment immediately for all products, unless you sign up to pay for your order using our third party credit provider. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check.
Products ordered remain the property of Rakkem Clothing until we have delivered them to the address specified by you.
If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense.
We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.
Limiting Quantities/Bulk Buy
To ensure accessibility to all of our standard merchandise and attempt to quell re-selling culture, a limit of 5 items per customer will be applied. If you wish to make a larger order of standard merchandise then contact one our representatives for further information.
We do offer bulk buy options for custom printing services. Please fill out a bulk order form and one of our representatives will be in touch to complete your order. Pricing is done a quote only basis. Quote is final cost including labor and cost of product.
Disclaimer
Customers are liable for all purchases made regarding wear and public image of item. We do not take responsibility for any loss of life or criminal damages caused while our merchandise is being worn. Please check the material the product is made from before buying, we are not liable for any allergic reactions caused by material if you have an allergy to the materials we use.
Copyright and Trademark
Here at Rakkem we believe that the direct re-work and fixing of clothes is the best way to combat the fast fashion industry and create a more sustainable and opens up for more individual expression in the clothing industry.
Our company would not exist without the parody, distortion and re-imaging of popular culture logo design and aesthetic, all of our artists take influence and internalise the world around them and filter this out through the art that we feature in our designs and on our clothing.
The Rakkem Logo and any designs released via the Rakkem platform are property of their respective artists and all attempts will be made to recognise the third party properties that we feature as part of our design process.
The Legal Stuff
Liability Exclusions
We exclude all representations, warranties, conditions and terms, whether express or implied to the fullest extent permitted by law.
We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these terms and conditions or your use of the website.
These exclusions shall be governed by and construed in accordance with Welsh law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these terms and conditions shall limit or exclude our liability for personal injury or death caused by our negligence or for fraud.
These terms and conditions shall also not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Other Legal Notices
On areas of this website, there may be other legal notices which relate to your use of the website, all of which together with these terms and conditions govern your use of this website.
Assignment and Third Party Rights
We may update or amend these terms and conditions from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the website.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these terms and conditions to any third party at our discretion.
Only you and we shall be entitled to enforce these terms and conditions. No third party shall be entitled to enforce any of these terms and conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Waiver
No relaxation or delay by us in exercising any right or remedy under these terms and conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy.
Any waiver must be agreed by us in writing.
Severability
If any of these terms and conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these terms and conditions shall remain in full force and effect.
Entire Agreement
Any matter that arises out of your use of this website (including any contract entered between you and us through the website) shall be governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Law, Jurisdiction and Language
Any matter that arises out of your use of this website (including any contract entered between you and us through the website) shall be governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to these Conditions
We reserve the right to change and update these terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions that apply to your use of the website.
By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our terms and conditions.
RAKKEM PRIVACY POLICY
Privacy Policy
Our Privacy Policy explain what personal information we collect about you when you use the website. Please note that when you agree to these terms and conditions you shall be deemed also to have read and understood our Privacy Policy in it’s entirety.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Rakkem.net
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
We use the device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, or a resident from the UK, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European or UK resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contact@rakkem.co.uk